Terms and Conditions

About these terms and conditions

These terms and conditions ("Terms") will govern the contract for the supply of identity-protection.co.uk to you ("Contract"). Please read these Terms carefully before purchasing a subscription to identity-protection.co.uk.

Please note that you will be asked to agree to these Terms by ticking the box immediately before you click the "Register" button at the end of the Summary page on the Website. By clicking this button, you confirm that you accept these Terms. If you do not agree with these Terms, you will not be able to order identity-protection.co.uk.

You will be provided with a copy of these Terms in the Welcome E-mail. We may occasionally update these Terms in accordance with section C5 below.

These Terms, any Contract between us, and any communications or documents are only in the English language and shall be construed in accordance with the laws of England & Wales.

YOUR ATTENTION IS DRAWN IN PARTICULAR TO THE SECTIONS CONCERNING OUR LIABILITY TO YOU (SECTION C2), THE LIMITATIONS, EXCLUSIONS AND CONDITIONS APPLICABLE TO THE FEATURES OF identity-protection.co.uk (SECTIONS B1, B2 AND B3) AND HOW YOU CAN CANCEL YOUR SUBSCRIPTION (SECTION A4).

Information about us and how to contact us

identity-protection.co.uk is provided by Al Digital Media Limited, which is a company registered in England and Wales at Companies House. Our registered office is 4 Main Street, Amotherby, Malton, United Kingdom, YO17 7YG, and our registered number is 15937594.

You can contact us by email at support@identity-protection.co.uk or you can also write to us at identity-protection.co.uk, 4 Main Street, Amotherby, Malton, United Kingdom, YO17 7YG.

Definitions

Where the following words are used in these terms and conditions, they will have the meanings shown below:

Compromised Data Alert - an alert we send to you in accordance with section B1 to notify you if any of your Monitored Data has been compromised.

Database - a database of compromised personal data which has been collected from unsecure or illegal data trading sites.

Monitored Data - the items of personal data that you register with us after purchasing identity-protection.co.uk as may be updated or added to by you on the Membership Area during your Subscription which we can monitor as part of the Data Monitoring feature of identity-protection.co.uk set out at section B1, which can include details such as your national insurance number, driving licence number, email addresses, home and mobile telephone numbers and credit card details.

month - the period starting on the Start Date and ending on the day preceding the same day of the month in the following month, each successive period of one month during your Subscription (e.g. if your Subscription started on 15 January, your first month will run from 15 January until 14 February inclusive).

monthly Fee - the amount payable each month in order to begin and continue your Subscription. Unless varied in accordance with section A3, each monthly fee will be the same amount as the first monthly fee payable. Details of the monthly fee can be found in the Welcome E-mail.

identity-protection.co.uk - the collection of service features detailed in these Terms.

Start Date - the start date which is shown in your Welcome E-mail.

Membership Area- the area of the Website that is available only to you, including your Profile, your dashboard, your Alerts and Monitoring section and Risk Profile.

Subscription - your subscription to identity-protection.co.uk for which you pay the monthly Fee.

United Kingdom - England, Scotland, Wales and Northern Ireland.

we, us, our, Al Digital Media Limited - Al Digital Media Limited

Website - the website at https://identity-protection.co.uk

Welcome E-mail - the e-mail sent under section A2:2 after you have placed an order to receive identity-protection.co.uk from us, confirming that our Contract has been concluded. This will contain a copy of these Terms and will confirm other information relevant to the Subscription.

you, your - the person who has purchased, and is entitled to use, identity-protection.co.uk, whose name appears in the Welcome E-mail.



A: identity-protection.co.uk Subscription

A1: Conditions of Subscription and your status

By placing an order through the Website, you agree that:

  • You are 18 years old or over and you are resident in the United Kingdom.
  • You will provide us with full and accurate information in relation to your Subscription.
  • You will give us notice if you change any of the contact details you give us when applying for your Subscription and you will tell us as soon as possible by calling us on the relevant number given in your Welcome E-mail or using the Membership Area where applicable.

A2: How the Contract is formed between us and who is entitled to use identity- protection.co.uk

1. All orders for identity-protection.co.uk from the Website must be placed using the order facility provided on the Website. When you submit an order for identity-protection.co.uk, you are offering to purchase identity-protection.co.uk from us at the price indicated on the Website. The process is as follows:

  • select identity-protection.co.uk and then proceed to the checkout pages;
  • you will need to provide certain personal information relating to your order;
  • once you have submitted this information, you will then be asked to insert your payment details so that we may process payment of your first monthly Fee;
  • you will then be taken to the "Summary" page, which will summarize the key information relating to your order for identity-protection.co.uk.
  • Before you submit your order, you will have the opportunity to check and identify any input errors. You may correct those input errors before placing your order. It is your responsibility to ensure that your order is correct before submitting it to us. Please ensure that you enter complete and accurate information about you.

2. Once you place your order, our acceptance of your order will take place as described below:

  • When you click the "Register" button you will be redirected to the 'Confirmation' page, which will let you have your Subscription number. Please note that your Subscription will not start until we have accepted your order (see (3) below).
  • By submitting an order to us through the Website, and by clicking the "Register" button, you confirm that the payment details provided on your order are valid and correct, and that once your order has been accepted and processed by us (see sections (3) to (4) below for information about how and when a legally binding contract is formed between us), payment will be made in full. By placing an order, you confirm that you are the person referred to in the payment details.
  • Acceptance of an order placed on the Website and the formation of the Contract between you and us will take place when we send you the Welcome E- mail.
  • If we are unable to supply you with identity-protection.co.uk (e.g. because of an error in the price on the Website) we will inform you of this, and we will not process your order. If you have already paid the monthly fee, we will refund you the full amount as soon as possible, and in any event within 5 days.
  • ACCEPTANCE BY US OF ANY PAYMENT MADE IN CONNECTION WITH identity-protection.co.uk DOES NOT CONSTITUTE ACCEPTANCE OF YOUR ORDER. A LEGALLY BINDING CONTRACT IS NOT FORMED UNTIL WE SEND THE WELCOME E-MAIL. WE WILL NOT BE OBLIGED TO SUPPLY THE SERVICE UNTIL THEN.
  • If at any point there are any problems with your order, please contact us using the details set out in the "Information about us" section above or in the Contact Us page on the Website.

3. Only you are entitled to use your identity-protection.co.uk Subscription. Please see C1(4)(f) and c2(5).

A3: Length of Subscription and payments

  • Your Subscription runs from the Start Date and will continue on a month-to-month basis, in return for you paying each monthly fee, until you or we cancel your Subscription. You will be charged a fee of 0.15 for verification and authentication purposes and a fee of 29.85 for your first month subscription and activation of the service. For avoidance of doubt, please note that the verification fee of 0.15 will be charged instantly after you provide your sign up information and payment details, whereas the fee of 29.85 for the full subscription will be pre-authorized on the 5th day after you sign up.
  • We will collect the monthly Fee of 29.85 for each month from the payment card you nominate. Should this payment fail we will attempt to take 29.85 at regular intervals until successful.
  • We do not specify an exact billing date as we do not process on UK Public Holiday's, however payment will only be taken a minimum of the relevant calendar month interval.
  • We will advise you of any changes to the monthly Fee in advance, at least a month before such changes take effect. If you do not wish to accept our proposed changes to the monthly Fee, you should cancel your Subscription in accordance with section A4 before the end of the month prior to the date on which we tell you such changes will take effect.

A4: How you cancel your Subscription

Your legal right to cancel
  • You have a legal right to cancel the Contract during the period set out in section A4.2 ("Cancellation Period") without giving any reason. This means that during the Cancellation Period if you change your mind or decide for any other reason that you do not want to receive or keep the Subscription, you can notify us of your decision to cancel the Contract and receive a full refund. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice Bureau or Trading Standards office.
  • Your legal right to cancel the Contract starts from the Start Date, which is when the Contract between you and us is formed. Your deadline for cancelling the Contract in accordance with your legal rights ends at the end of 30 days after the Start Date.
  • To exercise the right to cancel, you must inform us by a clear statement (e.g. a letter sent by post or e-mail) or by submitting a cancellation request via the cancellation form available on our support page https://identity-protection.co.uk, which is shown as the payment descriptor.
    Alternatively, please exercise your right to cancel by contacting us at the address or e-mail address or by calling us on the number set out in the "Information about us" section above. Regardless of which option you choose to excersise your cancellation rights, will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail or letter) without delay.
  • To meet the cancellation deadline, it is sufficient for you to send your communication exercising the right to cancel before the Cancellation Period has expired.
  • If you exercise this right to cancel within the Cancellation Period, we will make the reimbursement:
    • without undue delay, and not later than 14 days after the day you inform us of your decision to cancel the Contract; and
    • using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, and in any event, you will not incur any fees as a result of the reimbursement.

    6. Further information about your legal right to cancel and an explanation of how to exercise it will also be provided in the Welcome E-mail. The model cancellation form will be included in the Welcome E-mail.

    Cancellation after the Cancellation Period

    You also have the right to cancel your Subscription after the end of the Cancellation Period. You can exercise your right to cancel by contacting us at the address or e-mail address, by calling us on the number set out in the "Information about us" section above, or by submitting a cancellation request via the cancellation form available on our support page, which is shown as the payment descriptor.. If you exercise this right to cancel, then your Subscription will be cancelled at the end of the have already paid to us. Depending on when in a month cancel your Subscription, we may still take payment from you for the next month on the next scheduled payment date. If this happens, we will refund you this payment in full within 5 days.

    A5: How we may cancel your Subscription

    1. We have the right to cancel your Subscription on written notice to you at any time:

    • if you do not pay the monthly Fee on the date it is due; and/or
    • if, at any time, you give us false information in relation to the purchase of your Subscription.
    • if, at any time, you make inappropriate use of your Subscription and Membership area, including fraudulent and/or negligent use of the Monitoring Services.

    2. If we decide to cancel your Subscription for any of the reasons in section A5:1 above, your Subscription will end on the date set out in our notice to you and you will not be entitled to a refund of any monthly Fees paid to us.

    3. We also have the right to cancel your Subscription:

    • on written notice to you at any time where it is impossible for us to continue providing identity-protection.co.uk as a result of any part of or all of identity- protection.co.uk breaching applicable laws or regulations;
    • at any time, by giving you 30 days' notice.

    4. If we have to cancel your Subscription for any of the reasons in section A5:3 above, you will receive a refund of the proportion of the monthly Fee which is applicable to the unused portion of your Subscription for the month in which we cancel your Subscription.

    B: Data Monitoring Service and other service

    features

    Following purchase of identity-protection.co.uk, you will be able to log into your Membership Area using the email address you provided and password created during the purchase process.

    To use your Membership Area, you must create an Account including a username and a password. You will also need to provide your name, email address and phone number to create the Account for notification purposes. In your Membership Area, you can access the Service and data, reports, text, images, sounds, video and content included in your Membership.

    The first time you log into your Membership Area and enter the Dashboard, you will be prompted to input the data that you want to be monitored by clicking on the "Add" button. An initial check of the Monitored Data will be carried out against the Database. We will notify you by either email, SMS or both with the results of this search.

    To change or add additional information for the data monitoring service to monitor, you can log into the Membership Area and follow the instructions. An initial check of any additional or updated information you provide will be carried out against the Database and we will notify you by either email, SMS or both if any of the additional or updated data provided is found to have been compromised i.e. matched against the Database.

    The Database will be updated daily and following the initial searches described above, we will, during the period of your Subscription, monitor on a daily basis the Monitored Data against the Database.

    Upon request, we will also provide a monthly summary by email of any Compromised Data Alerts you have received in that month or confirm that there have been no matches to your Monitored Data found in the relevant month.

    Limitations, Exclusions and Conditions

    • The effectiveness of the data monitoring service will depend on the number of elements of Monitored Data given to us. You acknowledge that this feature of identity-protection.co.uk can only monitor the elements of the Monitored Data that you provide to us and cannot monitor any other types of personal information.
    • There may be restrictions on the number of each type of Monitored Data which you can register with us. Please see the Website and your Welcome Email for details.
    • Whilst a large number of websites are searched to create the Database, and we will use reasonable skill and care in providing the data monitoring service, we do not guarantee that all unsecure or illegal websites that may be using your Monitored Data will be discovered, and we cannot guarantee to identify all breaches of your personal data online.
    • The data monitoring service may not always inform you where your Monitored Data has been found depending on source availability.
    • We can only monitor the Monitored Data given to us and will not check the Monitored Data for accuracy.
    • We cannot guarantee a timescale for generating an alert after your Monitored Data has been identified.

    C: General conditions

    C1: Transfer of rights and obligations

    • Your Subscription is non-transferable. This means that only you are entitled to the rights given to you under the Contract. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
    • You must not use your Subscription to monitor data that does not belong directly to you. We reserve the right to terminate your membership should you make improper use of your membership.
    • You are responsible for maintaining the confidentiality of your login, password and Account and for all activities that occur under your login or Account on the Membership Area. We reserve the right to access your Account in order to respond to your requests for technical support.
    • You acknowledge and agree that you must not (and must not allow any third party to):
      • (a) sublicense, sell, rent, lease, transfer, assign, timeshare or otherwise commercially exploit or make the Membership Area available to any third party without our consent;
      • (b) copy, disclose, rent, lease, sell, transfer, distribute, assign, sublicense, disassemble, reverse engineer or decompile, modify or alter any part of the Membership Area or its underlying components or code;
      • (c) modify, adapt or hack the Membership Area, or otherwise attempt to gain unauthorized access to the Membership Area or its related systems or networks;
      • (d) transfer to or use the Membership Area except as expressly authorized under the Terms & Conditions or by us;
      • (e) use the Membership Area in any unlawful manner or in any manner that interferes with or disrupts the integrity or performance of the Membership Area or the Service or their respective components; or
      • (f) use the Membership Area or information accessed via the Membership Area in any manner that violates the rights of any person, including, but not limited to, intellectual property rights, rights of privacy or rights of publicity.
    • You must comply with any codes of conduct, policies, or other notices that we provide you with or publish in connection with the Membership Area, and you shall promptly notify us if you learn of a security breach related to the Membership Area.
    • We may transfer our rights and obligations under the Contract to another organization, but this will not affect your rights or our obligations under the Contract.
    • We may engage someone else to perform all or any of our obligations under this contract on our behalf but only to someone who we reasonably believe is capable of performing them properly. We will notify you if we do this and we will tell you who is performing our obligations. You acknowledge that the functionality of the Membership Area may be changed by us during the term of the subscription.
    • You acknowledge that we periodically monitor your Membership Area and/or your Data. You further agree that we may remove or disable any content or any Data at any time for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to the foregoing).
    • We will make best efforts to operate the Membership Area using secure and stable processes. You understand that the operation of the Membership Area and the underlying Service may involve transmissions over various networks, changes to conform and adapt to technical requirements of connecting networks or devices as well as transmission to our and our third-party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Membership Area and the Service respectively.
    • You are responsible for obtaining and maintaining any equipment needed to use the Membership Area and the Service. You are also responsible for maintaining the security of the equipment, your Account, passwords (including, but not limited to, administrative and user passwords) and files, and for all use of your Account or the equipment with or without your knowledge or consent.

    C2: Our liability to you

    • We only supply identity-protection.co.uk for domestic and private use. You agree not to use identity-protection.co.uk for any commercial, business or re- sale purpose. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    • If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms, or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
    • We do not in any way exclude our liability (if any) to you for any matter for which it would be illegal for us to exclude or attempt to exclude our liability. 4. We warrant to you that identity-protection.co.uk will be provided to you in accordance with the Terms and will be provided with reasonable skill and care. However, we cannot guarantee that the Website or the telephone support set out at section B2 will be available at all times and will operate uninterrupted and error free but in the event that there any performance issues affecting the Website or the telephone support set out at section B2 we will take reasonable steps to limit any interruption to the service and to resume the provision of the service as soon as possible.
    • We will not be liable or responsible for any loses or damages resulting from your own failure to use your Subscription and Membership Area in accordance with these Terms & Conditions. For example, should you fail to abide by section C1 above, resulting in violation of the rights of any person, including, but not limited to, intellectual property rights, rights of privacy or rights of publicity.
    • We will not be liable or responsible for any failure to perform the identity-protection.co.uk service, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An "Event Outside Our Control" means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
    • If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
      • we will take all reasonable steps to prevent and minimize any delay; and
      • our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of the identity-protection.co.uk service to you, we will resume performance of the identity-protection.co.uk service as soon as the Event Outside Our Control is over.
    • NOTHING IN THESE TERMS WILL AFFECT ANY OTHER RIGHTS YOU MAY HAVE IN LAW. YOU CAN OBTAIN FURTHER INFORMATION ABOUT YOUR LEGAL RIGHTS FROM YOUR LOCAL TRADING STANDARDS OFFICE OR CITIZEN'S ADVICE BUREAU.

    C3: Other important terms

    • If we fail to insist that you perform any of your obligations under the Contract or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
    • The Terms are governed by English law. This means a Contract for the purchase of the Service through the Website and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England will have exclusive jurisdiction.

    C4: Complaints

    If you want to make a complaint, please email us at complaints@identity-protection.co.uk. You can also write to our postal address: identity-protection.co.uk, Al Digital Media Limited, 4 Main Street, Amotherby, Malton, United Kingdom, YO17 7YG.

    Every effort will be made to respond to the complaint as soon as possible. If the complaint cannot be resolved within five working days working days, you will be sent an acknowledgement letter to keep you informed of progress. We will contact you again within 30 calendar days from when you first contacted us with the complaint.

    C5: Changes to these terms and conditions

    • We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in law, regulation or the requirements of a government or regulatory authority, changes in payment methods and to implement enhancements or improvements to the identity-protection.co.uk service, provided that, in the case of revisions to these Terms which implement enhancements or improvements to the identity-protection.co.uk service, you will never receive a reduced service to that described to you when you.
    • Should we make available any additional subscription packages to our customers at any given time, we will be required to update these terms & conditions purchased the Subscription accordingly
    • If we have to revise the Terms as they apply to your order for identity-protection.co.uk, we will contact you to give you reasonable advance notice of the changes. If you do not agree with the revised Terms, you will be able to cancel your Contract and receive a refund for any monthly Fee you have paid for the month in which the changes take effect.

    C6: Recording calls

    We record all phone calls to us. We do this to provide a record of the instructions we have received, allow us to monitor quality standards, help us with staff training and meet legal and regulatory requirements. Please refer to our Privacy Policy.

    C7: Third Party Rights

    This Contract is between you and us. No other person shall have the right to enforce any of its terms.

    Privacy Notice - How Al Digital Media Limited uses your personal information

    At identity-protection.co.uk, we believe that privacy matters. It is at the heart of the services that we offer our customers, which aim to reduce the risk of damage caused by breaches and, overall, to strengthen the safety of your sensitive data.

    For this reason, we only handle and store the minimum possible personal data that is essential for the provision of our services to you and only during the time that said data is needed. But we do not only comply with the core principles of the General Data Protection Regulation as, for your safety, all personal data in your Membership area will also be fully anonymized and encrypted- which means that no one will be able to see what data you enter, not even us.

    For a detailed description of our data processing principles, please see in full our Privacy Policy. We strongly encourage you to read our Terms & Conditions together with our Privacy and Cancellation Policies, as they are supplementary to one another.